Terms of Use

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Extent of Rights to Use

It is important to read these Terms and Conditions ("Terms") because your access to and use of features on the website www.pinshape.com ("Site") are conditioned on fully complying with these Terms. If you do not agree to these Terms, do not view, browse or use any portion of the Site. The Site is operated by MatterHackers, Inc. ("Company," "we," "us").

Modification

The Company may revise these Terms at any time by updating this posting. Your continued use of the Site constitutes your agreement to comply with such revisions. We recommend you visit this page periodically to review any changes.

Privacy and Data Protection

Your use of the Site is also governed by our Privacy Policy, which is incorporated by reference into these Terms. You may review our current Privacy Policy at https://www.pinshape.com/privacy-policy. By using our Site, you consent to our collection, use, and sharing of your information as described in the Privacy Policy.

We are committed to protecting your personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). You have certain rights regarding your personal information as described in our Privacy Policy.

Communications

E-mail Communications

We may maintain records of emails you send to our staff or company email accounts, and may combine that information with other information about you. To help us with our email initiatives, we may receive confirmation when you open emails we send to you, if your device supports such capabilities.

Text Message Communications

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and other updates. These messages may use information automatically collected based on your actions on our Site and may include cart abandonment messages.

To the extent you voluntarily opt to receive text notifications on your mobile phone, we receive and store the information you provide, including your telephone number and when you read text messages. You may opt-out of receiving text messages at any time by texting "STOP" to our text messages.

If you elect to receive marketing and support text messages from us, you are providing your prior express written consent to receive recurring marketing, promotional, and support text messages sent through an automatic telephone dialing system. Message frequency varies. This service is optional, and your consent is not required for purchase.

You can opt-out at any time by replying "STOP" to any text message you receive from us. For help, reply "HELP" or email [email protected]. Your mobile provider's message and data rates may apply according to your individual rate plan. We are not responsible for any messaging or wireless charges incurred by you or anyone with access to your device.

Prohibited Uses, Communications and Content

You may only use the Site for lawful and legitimate purposes. You agree not to:

Misrepresent Identity: Impersonate any person or entity or falsely state your affiliation
Illegal Activity: Post or carry out unlawful, offensive, false, or misleading activity
Harm Others: Cause injury of any kind to any person or entity
Malicious Code: Upload, store, or transmit viruses, malware, or other harmful code
Unauthorized Access: Attempt to gain unauthorized access to our systems or other users' accounts
Intellectual Property Infringement: Violate copyright, patent, trademark, or other intellectual property rights
Spam: Send unsolicited communications, chain letters, or bulk communications
Harassment: Restrict, inhibit, or harass other users
Content Violations: Post content that is unlawful, obscene, defamatory, threatening, abusive, pornographic, or otherwise inappropriate

You are solely responsible for all content you submit to the Site. You must comply with all applicable laws when using our Site.

User-Generated Content and Intellectual Property

Content License to Us

By posting content on the Site, you grant us a non-exclusive, irrevocable, worldwide, perpetual, unlimited, assignable, sub-licenseable, fully paid-up and royalty-free right to use, copy, prepare derivative works of, improve, distribute, publish, remove, retain, add, process, analyze, use and commercialize your content in any way now known or later discovered.

Your Representations

You represent and warrant that: - You own or control all rights to content you post - Your content is accurate and not confidential - Your content does not violate any contract, law, or third-party rights - You have the right to grant the license described above

Content Moderation

We reserve the right, but not the obligation, to review, refuse, or remove any content that violates these Terms or for any other reason. We may also terminate accounts that repeatedly violate our policies.

Respect for Others' Rights

We respect intellectual property rights and expect our users to do the same. We have a policy of terminating accounts of users who repeatedly infringe others' intellectual property rights.

Digital Design Content and 3D Printing

Design Files

If you upload or share 3D design files, digital models, or related content: - You must have the right to share such content - You remain responsible for ensuring your designs are safe and appropriate for their intended use - Users download and use design files at their own risk - We are not responsible for the safety, functionality, or legality of user-generated designs

Physical Manufacturing

When using our Site to access designs for 3D printing or other manufacturing: - You are responsible for complying with all applicable laws and regulations - You assume all risks associated with manufacturing and using physical objects - Some designs may be subject to export controls or other restrictions - You must respect others' intellectual property rights

Payments and Orders

If you purchase products or services, you agree to: - Provide accurate payment information - Pay all applicable fees and taxes as they become due - Allow us to store your payment information securely through our payment processors - Reimburse us for collection costs and interest on overdue amounts

We reserve the right to validate orders and may contact you to verify information. We may reject any order or limit quantities without giving reasons. Rejected orders will receive refunds.

Trademark and Copyright

Our Trademarks

MatterHackers, Pinshape, and other trademarks, logos, and slogans on the Site are owned by MatterHackers, Inc. and protected by law. You may not use our marks without express written permission.

Copyright Notice

All materials on the Site are protected by copyright and owned or licensed by us or third parties. Unauthorized copying, reproduction, or distribution is prohibited.

Limited personal, non-commercial use is permitted provided you maintain all copyright notices. For any downloaded materials without existing notices, include:

Commercial Use Requests

For permission to use our copyrighted materials commercially, email [email protected] with: - The content you wish to use - Intended use details (purpose, distribution, audience) - Copy quantities and distribution methods - Associated materials and your contact information

DMCA Copyright Agent

We respond to valid copyright infringement claims under the Digital Millennium Copyright Act. To report infringement, provide our Copyright Agent with:

Signature of the copyright owner or authorized representative
Identification of the copyrighted work claimed to be infringed
Identification of the allegedly infringing material and its location
Your contact information
Good faith belief statement that use is not authorized
Statement under penalty of perjury that information is accurate
Your full legal name

Copyright Agent:
MatterHackers, Inc.
Attn: Legal Department - Copyright Agent
20321 Valencia Cir
Lake Forest, CA 92630
Email: [email protected]
Phone: +1 (800) 613-4290

Privacy and Monitoring

While we have no obligation to monitor the Site, we reserve the right to review, delete, and take action regarding any messages, information, or files. Use of the Site constitutes consent to such monitoring and actions.

We are not responsible for misuse of information you post in public areas of the Site. Information posted publicly may be seen and used by others.

Third-Party Links

Links to other websites are provided for convenience. We have no control over and are not responsible for linked sites' content, privacy practices, or services. You access linked sites at your own risk.

Disclaimers and Limitation of Liability

AS-IS BASIS

THE SITE AND ALL CONTENT, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DAMAGES FROM: - Use or inability to use the Site - Unauthorized access to your data - Third-party content or conduct - Physical objects created from designs obtained through the Site

USER RESPONSIBILITY

You assume all responsibility and risk for: - Your use of the Site and downloaded materials - Physical objects created from digital designs - Compliance with applicable laws and regulations - Equipment damage or data corruption

Some jurisdictions may not allow limitation of certain damages, so these limitations may not apply to you.

Indemnification

You agree to indemnify and hold harmless the Company, its affiliates, and their respective officers, directors, and employees from any claims, demands, or damages (including reasonable attorneys' fees) arising from: - Your use of the Site - Violation of these Terms - Infringement of any intellectual property or other rights - Content you post or transmit through the Site

Applicable Law and Jurisdiction

These Terms are governed by California law without regard to conflict of law principles. Any disputes must be resolved in state or federal courts in Los Angeles County, California.

You may not use the Site in violation of U.S. export laws and regulations.

Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding use of the Site.

Severability

If any provision is found invalid, the remaining provisions remain in full effect.

Claims Period

Any claims must be filed within one (1) year after the cause of action arises.

No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

Electronic Communications

You consent to receive communications from us electronically. Electronic communications satisfy legal notice requirements.

Contact Information

General Questions: [email protected]
Privacy Matters: [email protected]
Copyright Issues: [email protected]

Mailing Address:
MatterHackers, Inc.
20321 Valencia Cir
Lake Forest, CA 92630